Shipping Policy

Furlow (shopfurlow.com)

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Orders placed on weekends or public holidays will begin processing the next business day.

Shipping Times

Estimated delivery times after processing:

These are estimates, not guarantees — delivery times can vary due to customs processing, carrier delays, or high order volumes (particularly during sales periods).

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We regularly run free-shipping promotions — any applicable offer will be shown at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch.

If you haven't received tracking information within 3 business days of ordering, contact us at hello@shopfurlow.com.

Customs, Duties & Import Taxes

For orders shipped outside the UK, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure.

Delayed or Lost Orders

If your order hasn't arrived within the estimated delivery window, please contact us at hello@shopfurlow.com with your order number, and we'll look into it with the courier on your behalf.

If a package is confirmed lost in transit, we'll send a free replacement or issue a full refund.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error after placing your order, contact us at hello@shopfurlow.com as soon as possible — we'll do our best to update it before dispatch.

Multiple Items

If you order more than one item, they may ship separately depending on stock location. You won't be charged extra for split shipments.

Contact Us

Questions about your order or shipment? We're happy to help.

Email: hello@shopfurlow.com